返金ポリシー

Return & Refund Policy

At Echo Kiln, we want you to feel confident in every purchase. That’s why we offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return, your item must:

Be unused and in the same condition as when received

Include all original tags and packaging

Be accompanied by a valid receipt or proof of purchase

To begin a return, please contact us at [email protected].
Returns sent without prior approval will not be accepted.

We do not charge any restocking fees. However, return shipping costs are the responsibility of the customer.

Damages & Issues

Please inspect your order immediately upon arrival.
If your item is defective, damaged, or incorrect, contact us within 12 hours of delivery at [email protected].
We’ll evaluate the issue and provide you with a resolution.
Delays in reporting may affect our ability to help.

Non-Returnable Items

We do not accept returns under the following conditions:

The item has been used

The item was damaged due to improper use, mishandling, or customer-caused breakage

The item is a sale item or gift card

Due to the artisanal and fragile nature of our products, we are unable to accept returns for damage caused after delivery, unless the damage occurred during transit.

If you're unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

The fastest way to receive the item you want is to return your original item. Once the return is accepted, you may place a new order for the desired product.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to an EU country, you have the legal right to cancel or return your order within 14 days of receipt—no explanation needed.

The item must be unused, with all original packaging and tags intact, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional time to complete the refund.

If more than 15 business days have passed since your refund was approved, please contact us at [email protected].

Duties & Taxes

For most international orders, we ship using Delivered Duty Paid (DDP) service. This means we handle all customs clearance and import taxes on your behalf, so you won’t need to pay additional fees when your package arrives — everything is taken care of before shipment.

In short: No  customs charges — your order is delivered straight to your door, fully cleared and duty-paid.

However, DDP service is not available in certain countries with stricter import regulations, such as Russia, Ukraine, India, Brazil, Chile, Peru, South Africa, Israel, and some Middle Eastern regions.
For orders shipped to these areas, you may be required to pay import duties/taxes and complete customs procedures yourself.

We do not collect or control any duties or taxes in these cases, and cannot predict the amount charged by your local customs authority.
By placing an international order to a country not eligible for DDP, you acknowledge and agree that any such fees are your responsibility, and you may be required to cooperate with customs as needed.

Important Notice:

If a package is delayed, returned, or destroyed due to the recipient’s failure to pay import duties/taxes or complete customs clearance procedures, no refund will be issued.
Please make sure you are familiar with your country’s import policies before placing an order.

Free Services Disclaimer

At Echo Kiln, we are pleased to offer additional services—such as teaware recommendations, cultural consultations, and non-commercial guidance—free of charge.These services are provided out of passion and goodwill and are not eligible for refund claims or liability.They are not considered part of the paid transaction.