Our teaware, including teapots and teacups, is made from high-quality natural clay and materials, free from harmful substances like lead. We collaborate with top artisans in China and conduct regular quality checks. Due to limited access to some raw materials, artisans contribute their personal collections to ensure each piece's uniqueness and quality.

Your order will be delivered right to your doorstep within 5–10 business days.

As some processes cannot be fully handmade, we clearly indicate whether a product is fully handmade or semi-handmade in the product description. All of our products are produced in small batches, with each piece having its own unique characteristics.

Each product description clearly mentions the artisan or studio behind it, with our artisans averaging over 20 years of experience. Every product also comes with a certificate of authenticity from the artisan.

We offer a 30-day return and exchange policy to ensure your complete satisfaction with every purchase. If you have any issues or the product does not meet your expectations, please feel free to contact us, and we will provide full support. For any usage-related concerns, we will respond within 8 hours.